The provision of quality hospital services is a direct function of executing the suitable Healthcare Processes (H/P) in a most efficient manner. H/P are a series of activities aimed to diagnose, treat and prevent any diseases in order to improve a patient’s health and are supported by clinical and non-clinical activities, executed by different types of resources (physicians, nurses, technical specialists, dentists, pharmacists, clerks).
The main goal for H/P improvement is the high impact on patients life quality, but also the need to reduce the cost of services, improve capabilities in order to meet demand, reduce patient’s waiting times, improve resources productivity, and increase processes transparency.
While the analysis of both clinical and administrative processes can be useful in meeting these objectives, wee need to keep in mind that H/P are highly dynamic, complex, ad-hoc, and increasingly multidisciplinary, making their analysis and improvement more of a challenge.
In the past, different strategies were used to analyze hospital processes, including among others Business Process Redesign, Evidence Based Medicine, and Lean.
Process Mining (PM) is a relatively young research discipline, developed in the past 10 years into a leading technology by Celonis. PM focuses on extracting knowledge from data generated and stored in the databases of (healthcare, hospital, patient, etc.) information systems in order to build event logs that today, with intelligent process analytics involving AI and ML can be used to analyze and improve the real-time, executed processes.
Supported by various case studies with promising results in the healthcare domain, PM is an emerging tool for improving sustainable healthcare processes, aiming for process-aware Hospital Information Systems. The application of PM in healthcare allows health experts to understand the actual execution of processes: discovering process models, checking conformance with medical guidelines, and finding improvement opportunities.
Normally, any activity executed in a hospital by a physician, nurse, technician or any other hospital resource to give care to a patient is stored in a HIS (compound of databases, systems, protocols, events, etc.). Activities are recorded in event logs for support, control and further analysis. Process models are created to specify the order in which different health workers are supposed to perform their activities within a given process, or to analyze critically the process design.
Celonis EMS, powered by Celonis Process Mining and Process Intelligence, enables hospitals, clinics and other healthcare providers to discover understand and manage business process execution more effectively. It does this with end-to-end process visualization, patient journey visibility, intelligent document processing, greater efficiency, compliance risk management, continuous improvement, and cost reduction.
Healthcare providers can use process mining to improve processes across a wide range of applications, including those outlined below.
1. Billing and revenue cycle management
According to the American Hospital Financial Association, more than $576 billion in hospital bills have gone uncompensated, since 2000. This is partly due to the complexity of billing and collection processes, which requires a huge amount of time to recover payments using manual methods.
Using data that is already contained within healthcare systems, providers can build end-to-end digital models of their day-to-day processes and uncover opportunities for improvement. Ways to improve include automating debt collection, reducing bad debts, or carrying out continuous monitoring of patient treatments to reduce complaints and maximize revenues.
2. Emergency Departments
In many developed nations, the average time taken to process a patient who arrives in the emergency department was over three hours, growing as we speak. This is stressful experience for everyone concerned. Each patient must be triaged, admitted if care needs to be given, assigned to the relevant healthcare professional, scheduled for X-rays or scans, and either given a hospital bed or discharged.
Providers can use process mining to build a comprehensive, realistic model of processes that includes variations and exceptions. This means providers can predict and prepare for busy times, reduce door-to-doctor time and eliminate the need to re-enter patient data for different processes.
3. Care Delivery
As the world becomes more consumer-orientated, patients expect more from their healthcare providers. Whether this means enabling a digital front door to services, offering more tailored correspondence, or just getting more out of their interactions with clinicians, patients want information at their fingertips and services on demand.
With process mining, providers can visualize patient experience from beginning to end, and then introduce new or improved channels. These could include self-service portals or self-check-in kiosks, or better referrals, claims and diagnostics processes expedited by digital workers.
4. Patient Pathways
Standard patient pathways, whether through treatment programs or particular conditions, can be seen to be too rigid and formulaic, meeting administrative and operational needs rather than patients’ personal biological requirements. With process mining, providers can examine data sources to identify and explore common variants in how pathways are followed.
For example, providers can see where there have been side effects to a treatment plan according to age, gender or other variable, which will help to prevent the same problems happening in the future. Process mining can also be used to check that all of the steps built into a patient pathway have been followed, and what the consequences of missed stages in a pathway can be.
5. Integrated Care
Population health management and integrated care are increasing in international significance, and for good reason. The pandemic has demonstrated the importance of working together with other public services and sharing responsibility for people’s welfare and health outcomes.
Technology is widely seen as playing a critical role in the development of integrated care systems, helping to bring together disparate systems, processes and people. Process mining enables all parties in an integrated care system to identify where these are working well together, or where improvements need to be made.
Using Celonis EMS intelligent automation, healthcare organizations have access to a software platform that can automate any business process, interacting with line-of-business applications run by all parties.
More details on PM upon request
Vialto Consulting is a Celonis Gold Partner
Vialto Consulting is a Celonis Gold Partner: By 2023 Vialto Consulting was awarded Gold Partner status by Celonis, the world\\'s leading provider of Process Mining software. This elevated partnership level demonstrates our significant experiences in streamlining a broad range of business processes by implementing Celonis solutions as part of our commitment to deliver exceptional services and solutions to our clients. As a Gold Partner, we have access to exclusive resources, training, and support from Celonis, enhancing our capabilities to offer our clients a broad range of innovative solutions for and insights into their business processes. Our team of Engineers have extensive experience in leveraging Celonis technology to help organizations optimize their processes, identify inefficiencies, and make data-driven decisions. We are excited about our new Gold Partner status and stimulated to continuing to work closely with Celonis in helping our clients transform their businesses with cutting-edge process mining technology.
About Vialto Consulting
Established by a group of highly experienced management consultants in 2007 Vialto offers full-scale management consulting services to domestic and foreign clients. Along our thriving professional journey we witnessed how diverse and uncertain economic environments and the need to drive growth, turned process intelligence into one of the hottest emerging technologies. We recognized this trend as early as 2018, when Vialto embarked on a journey to increase the share of digital consulting in our service portfolio by qualifying and adopting the best Process Mining driven Execution and Digital Workflows Management Systems to improve enterprise operational efficiencies by streamlining and automating work tasks. Understanding the unique and massive value Celonis can generate to our customers, in 2018 Vialto became the first Hungarian Celonis Process Mining Partner, growing today into one of the few featured Independent Celonis for Consulting Partners. Our work was recognized to add to the expanding ecosystem supporting Celonis in becoming one of the fastest-growing enterprise software companies in the world. With over 2,000 employees across 16 offices globally, Celonis is the undisputed leader in Process Mining, ranked #1 by all the analysts. The numerous implementations of Celonis Enterprise Management System Vialto successfully carried out in the past years, at clients from various industries, helped us gain significant experiences in streamlining a broad range of business processes. And, by managing a multitude of AI and ML driven Process Discovery & Optimization projects Vialto built valuable process intelligence competencies. This and the ever growing pool of in-house experts in the field (as of today we have 11 Celonis Certified Experts, with a total of 15 Celonis Digital Badges) turned Vialto into a local market leader in digital transformation. Our significant achievements were also recognized by Celonis who just recently elevated Vialto from its previous Silver level to the distinguished Gold Partner status.
In attention of Organizers of Healthace+ Expo
Our message concerns the very essence of this and other such initiatives by the organizers – “emphasizing the important global role of Taiwan’s medical Technology and enhancing the competitiveness of Taiwan’s medical Industry, Technology and Talent.” We know that Healthcare+ Expo was initiated by hospitals in Taiwan with the aim of bringing IT together with the bio-medical industry to accelerate digital transformation in healthcare. To this aspect we have witnessed serious advancements in Bio-Tech, Health-Tech and Med-Tech mostly aimed at improving the healing and medical processes. While these are the core activities of any Healthcare Provider (to provide medical help, to apply the proper medical procedures, to medicate and heal), it is important to note that such Healthcare Providers (hospitals, cliques, etc.) are also business organizations operated through fundamental business processes... - and very little was mentioned about the serious execution deficiencies that already exist around these processes. - and digital transformation further increases healthcare system complexities further affecting execution capacity. We need to know exactly where to deploy these new digital technologies: - which processes are ready for transformation, - which could be automated and - which projects are going to return the most value to the Healthcare Provider. There is an emerging technology called Process Mining that proves to be the perfect tool to help Healthcare Providers discover, monitor, and improve their processes in order maximize performance, improve patient experience while driving operating efficiencies. Analyzing event logs and other available data to build up a graphic representation of their workflows, we can help Taiwanese Healthcare Providers immediately find problems, locate process bottlenecks, highlight areas where work is duplicated, and subsequently where improvements need to be made to their models [ii]. The value in our proposition can and will be further detailed [ii]. If this is also important for you, we are asking for your help in identifying the right people in the Taiwanese Healthcare Space who understand this message, who feel the pain - economic and financial managers/directors, who's KPIs are aligned with overall performance, not just medical outcomes. At the Healthace+ Expo we have identified at least 18 Hospitals, Medical and Research Institutes, other relevant Agencies and business groups (see list below) [iii] that, among them, manage and operate dozens of large hospitals and medical facilities in Taiwan. These and many more must be the hospitals that aim to “accelerate digital transformation in healthcare”, the stated goal of the Expo. These are also the very type of Healthcare Providing Organizations where, despite digital investments to transform their operations, they continue to face costly execution barriers. This is because process inefficiencies are mostly hidden inside the organization, thus tend to grow faster than their enterprise transformation investments, covertly killing performance. You can read in the footnotes why efficient processes are the engine to sustainable transformation [iiii]. Please get back to us for further details. Sincerely Daniel Kapusy BDD Vialto Consulting Ltd. Celonis Silver Partner C4C firstname.lastname@example.org Hungarian mob. +36 20 261 1961 Austrian mob. +436764020505